Service and Maintenance
Tricomm’s success as an IT technology service provider is based on the continuation of business relationships with our growing base of clients. The tangible representation of that value is responsive, cost effective and consistent service and maintenance of the client’s IT infrastructure.
We recognize that the successful completion of an IT project is the beginning of the relationship with the client. In addition to post project support, Tricomm routinely engages with new clients and provides support of their existing systems.
Ongoing, standard based repair, and moves, additions and changes (MAC) is essential for all organizations committed to maintaining the value of installed telephony, data network, access control and building automation systems.
In providing ongoing service, maintenance, expansion and relocation services, Tricomm has the opportunity to proactively assist clients with planning, problem resolution and new technology deployment.
Tricomm maintains a service group consisting of experienced project managers, trained, certified technicians, stocked vehicles, and required tooling and equipment. The group is designed to be quickly deployed and prepared to respond to a large variety of service issues. Tricomm offers a variety of service level agreements (SLA) to provide an appropriate level of service for each client.